Shipping policy

Shipping Policy

At Prebiolume, we are committed to delivering your order quickly, safely, and reliably.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during high-volume periods (such as promotions or holidays), processing times may be slightly extended.

Shipping Times

United States

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available at checkout)

International Shipping

  • Estimated Delivery: 7–21 business days depending on location

Shipping times are estimates and may vary due to carrier delays or customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time—these will be clearly displayed on our website when active.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment in real-time.

If you do not receive tracking within 3 business days, please contact us at:
contact@prebiolume.com

Delays & Issues

While we work with trusted carriers, delays can occasionally occur due to factors outside our control (weather, carrier delays, etc.).

Prebiolume is not responsible for delays once the package has been handed off to the carrier, but we will always do our best to assist you.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

Prebiolume is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If your tracking shows that your package was delivered but you did not receive it:

  • Check with neighbors or your local carrier

  • Contact the shipping carrier directly

If you still need assistance, reach out to us and we’ll help guide you through next steps.

International Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees. These are the responsibility of the customer and are not included in the shipping cost.

Contact Us

If you have any questions about your order or shipping, please contact us at:

contact@prebiolume.com

We’re here to help.

Thank you for choosing Prebiolume.